Shipping policy

Shipping Policy

1. Order Processing

All orders will be verified and processed within 1–3 business days after payment confirmation. Business days exclude weekends, German public holidays and periods of operational shutdown. We reserve the right to cancel or refuse orders if there is obvious information error, suspected fraud, or out-of-stock situations. You will receive an order confirmation email once your payment is received, and a separate shipping notification email with tracking number once the parcel is dispatched. Please double-check your shipping address at checkout. Address amendments cannot be guaranteed after shipment.

2. Delivery Zones & Transit Time

We deliver to Germany and other European Union member states.

Domestic Germany: 3–7 business days after dispatch
EU cross-border delivery: 7–14 business days after dispatch Transit times are estimates only and not guaranteed. Delays may be caused by carrier congestion, customs inspection, bad weather, strikes or other force majeure events. We are not liable for losses arising from such unavoidable delays.

3. Shipping Fees

Shipping cost will be displayed clearly on the checkout page before payment. We may offer free shipping promotions under certain order value thresholds. If the order is returned due to customer’s incorrect address, refusal of package or non-collection, the return freight and handling fee will be deducted from your refund amount.

4. Customs & Duties

For shipments within the EU, no additional customs duties will apply. For orders shipped to countries outside the EU, any import duties, taxes or local administrative charges shall be borne solely by the recipient. We cannot predict the amount of local import tax and will not be responsible for such fees.

5. Parcel Inspection, Damage & Loss

Please inspect the package upon receipt. If the product arrives damaged, defective or items missing, you need to contact us within 48 hours after delivery, and provide photos of outer packaging and damaged goods. We will assess the claim and arrange replacement, partial refund or full refund accordingly. If tracking shows delivered but you have not received your parcel, please check with neighbours or local parcel pickup point first, then contact us within 7 days after the marked delivery date to start an investigation with the logistics carrier. Carrier investigation may take up to 14 business days. No claim will be accepted after the time limit.

6. Force Majeure

We shall not be held responsible for any failure or delay in delivery caused by events beyond reasonable control, including natural disasters, pandemic restrictions, carrier service suspension, war, administrative order and other force majeure circumstances.